At 1002, we believe that entertainment should always stay fun and well within your personal limits. This page outlines our commitment to responsible gaming and gives you the practical tools and information you need to keep your experience healthy, enjoyable, and safe — right here in the Philippines.
1002 is fully committed to providing a safe, fair, and responsible gaming environment for all players across the Philippines. We operate under applicable Philippine regulations and take our duty of care to every registered player seriously, from the moment you sign up to every session you play. Betting and casino-style entertainment on our platform are designed purely for leisure — they should never be treated as a method of earning income or solving financial difficulties. We actively encourage all players to set personal limits, take regular breaks, and remain aware of how much time and money they are spending on the platform. If at any point you feel that your gaming habits are becoming difficult to manage, 1002 provides tools and resources to help you regain control, and our support team is always ready to assist.
We offer a range of practical tools that Philippine players can use to manage their activity on the platform at any time. You can set deposit limits to control how much you fund your account within a chosen time period — daily, weekly, or monthly — and these limits take effect immediately. Session reminders can be enabled so that you receive a notification after a set amount of time spent playing, helping you stay aware of how long each session lasts. If you feel you need a short break, you can apply a cooling-off period to temporarily pause your account without permanently closing it. For players who need more significant distance from the platform, a self-exclusion option is available, which will block access to your account for a set period or indefinitely. To make use of any of these tools, simply contact our support team — details and guidance are available on the FAQ page.
Problem gambling can affect anyone, and recognising the early warning signs is an important step towards getting the right support. If you find yourself spending more money than you planned, chasing losses to try and recover funds, or feeling anxious and irritable when you are not betting, these may be signs that gambling is no longer just entertainment for you. Other warning signs include neglecting responsibilities at work, school, or home in order to gamble, borrowing money to fund betting activity, or keeping your gambling habits secret from family and friends. It is equally important to watch out for these patterns in people close to you — if someone you know appears to be struggling, you can encourage them to seek help. 1002 takes these concerns seriously and will not ignore reports or requests for assistance from players or their family members. There is no shame in asking for help — reaching out is a sign of strength, not weakness.
Access to 1002 is strictly limited to players aged 21 and above, in line with Philippine gaming regulations. We do not permit minors to register, deposit, or participate in any betting or casino-style games on our platform. If you are aware of a minor attempting to access the platform, please contact our support team immediately.
If you or someone you know needs support with problem gambling, there are organisations and resources available in the Philippines that can provide professional guidance. The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming programmes and has helpline resources accessible to the general public. The National Council for Mental Health (NCMH) offers mental health support services that include counselling for behavioural issues such as problem gambling. We strongly encourage any player who feels that their gambling is causing harm to reach out to these organisations without delay. You may also contact the 1002 support team directly — we can help guide you through the self-exclusion process, connect you with relevant resources, or simply listen without judgment. Remember, taking a step back is always an option, and we will fully support your decision to pause or close your account if that is what is best for you.
Quick answers for Philippine players who want to manage their experience on 1002.
You can request a deposit limit by contacting our support team. You are able to set daily, weekly, or monthly limits based on what suits your budget, and changes that reduce your limit take effect immediately. If you wish to increase a limit, a cooling period may apply to ensure the change is a considered decision. For full guidance on how to set or update your deposit limits, visit our FAQ page.
Self-exclusion is a tool that allows you to voluntarily block your own access to the 1002 platform for a specified period of time, or permanently. Once self-exclusion is activated, you will not be able to log in, deposit, or participate in any games for the duration you have chosen. To apply, contact our support team and clearly state that you wish to self-exclude, along with the duration you prefer. We will action your request promptly and with full respect for your privacy. During the exclusion period, we will also take steps to prevent marketing communications from reaching you.
Yes. A cooling-off or temporary pause option is available for players who want a short break without permanently closing their account. You can request a temporary suspension for a set number of days or weeks, during which your account will be inactive and no deposits can be made. Once the period ends, your account can be reactivated at your request. This option is ideal if you simply need time away to reassess your gaming habits without making a permanent decision.
Yes. All players must be at least 21 years old to register and participate on the 1002 platform, in accordance with Philippine gaming regulations. We verify age as part of the registration and identity verification process, and accounts found to belong to underage individuals will be suspended immediately and any funds returned. If you believe a minor has gained access to the platform, please notify our support team right away so we can investigate and take appropriate action.
Our support team is here for every Philippine player. If you want to set limits, take a break, or simply learn more about responsible gaming, we are ready to help at any time.